I am trying to run a test workflow using essentials within Portal The error message is: "Application Experiencing Issues......". When I look in the console log, it states "The workflow could not be downloaded..". Is there something with my setup?

Jeff Ashton

October 25, 2021 23:04

The workflow could not be downloaded: {command: "https://laser.kmc.nsw.gov.au/Geocortex/Workflow/designer/#workflow=b5e940f621294993b375c8ee4cb0bb39", userMessage: "The application is experiencing issues while performing this operation.", error: SyntaxError: Unexpected token < in JSON at position 0

  at JSON.parse (<anonymous>)

  at Object…, activity: undefined}

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  Permanently deleted user

  October 25, 2021 23:40

  Hi @Jeff Ashton? , looks like you have a workflow designer URL configured instead of a Portal/ArcGIS Online item URL. When you configure your viewer toolbar/menu to run the workflow, try setting it up using the URL from the Info panel, instead of the one from the browser:

  

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  Jeff Ashton

  October 27, 2021 22:41

  Amanda

  Initially I used the URL 

  https://laser.kmc.nsw.gov.au/Geocortex/Workflow/designer/#workflow=b5e940f621294993b375c8ee4cb0bb39

   

  After receiving your message, I used

  https://rapide.kmc.nsw.gov.au/portal/home/item.html?id=b5e940f621294993b375c8ee4cb0bb39

   

  Then received the following errors

  init.js:142 GET http://laser.kmc.nsw.gov.au/Html5Viewer414/proxy.ashx?https://rapide.kmc.nsw.gov.au/portal/sharing/rest/content/items/b5e940f621294993b375c8ee4cb0bb39/data?f=json&token=3P7Afo-WhbJEW1e3RXkmdA4eR2WNNdeR8j5nkIjEY_c0FFA3PaNgiyK8s1ZSZ2Y3w2nfDzYzkYUE8s9KD5lXAWeDj3MJp5VQRXs51sez8p9CC07qZ7tCNWSLi38rAGIYFDUDKExApYnc9_iqpOcgKVQyDFBc1euH60o5i2rKEhSW_-EfnyJexKEMleo1dnibybBprxrlYWYY5LWQHMub6uv6uzsNlLnibxdSbcl_iqHLGSIGEfLeJz4aYBSxn90g&dojo.preventCache=1635207487828 403 (Forbidden)

   

  bundle.js:1 The workflow could not be downloaded: {command: https://rapide.kmc.nsw.gov.au/portal/home/item.html?id=b5e940f621294993b375c8ee4cb0bb39, userMessage: "The application is experiencing issues while performing this operation.", error: d, activity: undefined}

   

  Any ideas?

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  Permanently deleted user

  October 27, 2021 23:16

  Yes, that's the viewer getting stuck - it thinks this request should go through the viewer proxy, but the proxy's "allow list" doesn't have an entry to permit requests to that Portal. Try going to "C:\inetpub\wwwroot\Html5Viewer414" on the server, and opening proxy.config in a text editor like Notepad. You should find a bunch of entries in there for URLs of demo and ArcGIS Online resources. Copy one of the existing entries ie.

  <serverUrl url="https://...." matchAll="true"></serverUrl>

   

  Then paste it to make a new entry, and update the URL part to your portal url, eg. https://rapide.kmc.nsw.gov.au/portal/

  Then save the change and reload/retest in the viewer. You should only need that change once, and then all resources from that Portal should be allowed through the proxy in the future.

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  Jeff Ashton

  October 27, 2021 23:32

  Thanks Amanda

  That worked perfectly

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