Advantages of ticket registration via Support Center compared to classic channels such as e-mail and telephone

Do you already know our new VertiGIS Support Center?

In our help center at https://support.vertigis.com you have the possibility to submit your requests directly and in a user-friendly way. This gives you a lot of advantages compared to the classic submission of requests by eMail or phone.

• You will be taken to a structured input mask where you can quickly and easily select information that has already been provided.
• Already when writing your inquiry, you will be offered suggested solutions in the form of articles from our knowledge database. Maybe the solution is already there.
• By informing you of the respective business impact, your request is given a priority, which allows us in the team to respond to your request more quickly and efficiently and to offer you a solution.
• This results in faster turnaround because tickets can be routed directly to our experts.
• You have the option to select an organization if you are a user member of multiple organizations.
• Use the product-specific pages to find out about news, FAQ's and quick guides. Access a wide range of articles for this purpose.
• Especially frequently used articles give us information about weak points in the software. We can use these hints to improve our software.
• The help center can be accessed worldwide and around the clock via the Internet, so that you can also submit your concerns outside of our business hours.

Try it out! You will be enthusiastic about the advantages of the Support Center.