VertiGIS software products with an active subscription or maintenance contract include complimentary Basic Support. Basic Support is meant to help customers use the product as it is documented, and covers bug reports and basic assistance with general issues.
Issues outside the scope of Basic Support will be transferred to our Professional Services department and will be billed.
For more information, please review the Maintenance and Support Policy (L400) attached to your product order.
Technical Support Fees
Unless covered by a Pre-paid Technical Support package or Basic Support, all Technical Support cases are tracked and billed at the end of the month at an hourly rate.
If you do not have an active subscription for VertiGIS software, please feel free to use our Community (this site!) where you will find a Knowledge Base of commonly encountered issues, discussion forums and a section to post new ideas.
If you do not have a Community account, you can create one! If you had an old account associated with your ArcGIS Online identity, please use the same email address that was used before to ensure any existing data stays with you.
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