Printing hangs on Print Scale Calculating...

Aron Bird

7. Juli 2025 22:57

I have installed VertiGIS Studio Printing on premises and have created a print template based off of the 8.5x11 Landscape template.  The print template is saved to our ArcGIS Enterprise Portal.  I have successfully added it to a VertiGIS Studio Web map but when I try and print, the ‘Print Scale’ field in the printing form is hung on ‘Calculating…’ and the print button is greyed out.  Any ideas what's going on and how I can resolve the issue?

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  Aron Bird

  9. Juli 2025 21:30

  Managed to find the issue.  Turns out that in VertiGIS Studio Web Designer, I needed to click on the ‘Services’ tab on the right hand side, click on the ‘Printing Service’ service and enter our Print Service Url: 

   https://<Machinename>.<Domain>/arcgis/rest/services/VertiGIS_Utilities/VertiGIS_Printing_Tools/GPServer

  This is the name of the post that helped me:  ‘Using the VertiGIS Studio Printing Engine in a Studio Web Application’.

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