Can't print in HTML5 2.0
Hi All,
I have a simple HTML5 2.0 viewer, and whenever I use the Print Map tools nothing happens.
It just says: " Preparing File. Please Wait" a nd then nothing happens.
On my Silverlight 2.0 site it prints just fine.
Has anyone else ran into this issue?
Thank You,
Laura
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Hi Laura,
The resulting print job should appear in another browser window, so depending on your browser settings, it may be suppressed by a pop-up blocker, and some browsers are pretty subtle in their notifications for blocked pop-ups. I'd check to see if that was the problem first.
If that isn't it, we can dig a little deeper.
Jordan
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I turned off blocking all pop-ups and still nothing happens. I've waited for 15 minutes and it still shows the dialog below:
/customer/servlet/servlet.FileDownload?file=00P6000000em1hoEAA
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Okay, that rules out the pop-up blocker pitfall, then. When you say that printing works for the Silverlight Viewer, do you mean for the same site? Or is the Silverlight Viewer pointing at a different site? Is the site you're testing with the CityServices site I can see on your public site?
Is your 2.0 viewer publicly accessible?
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It's a different site. If you go to "I want to..." and select "Create a printable map" the function works in the Silverlight viewer but not the HTML5 viewer, and it's for the exact same site.
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I updated the proxy.config file but it didn't fix the problem. Not sure what's going on with it still.
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I am trying to work through this issue right now. I have modified the proxy.config.
Printing works from a web browser but not the mobile device.
Here is the test site:
Louie
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Still unable to print from mobile device.
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It appears to be Popup blocker. Is there anyway that people can get the print out without having to disable popup blocker?
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This will most likely be your device's popup blocker. I'm able to print from your viewer on an Android 4 phone using Chrome for Android, but the popup is initially blocked and I have to manually accept it.
You should see a message of some type on iOS, unless it's been removed in newer versions.
Since mobile devices have become more aggressive about blocking popups (even from the same domain), we're taking steps in the product to always present a URL for users to click on, which should avoid popup blockage.
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Hi there
We are having the exact same problem here. We are also running HTML5 2.0. When trying to create a print the "Preparing file, please wait" dialog appears, and nothing happens from there...
But, we made an important discovery the other day. If, when running the print tool, we select "Current Extent" instead of the default option "Current Scale", it works fine! And, if we then try to run a "Current Scale" print afterwards, that also works.
The print only fails if we run the initial job with "Current Scale" selected...
The default map scale has been set to "Current Extent" in each of our Print Templates, but in the html5 viewer, "Current Scale" is always selected as default...
We still havent found a way to make the html5 viewer obey the "Default Map Scale" settings in the site.
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