Sites not loading

Hello,

I have several sites set up and often the site will need to be re-loaded or refreshed before it loads properly. For the most part, this isn't a big deal when you only need to refresh the site once and then it is good for the day. But recently the sites that are external and secured have become very unpredictable. After re-loading, refreshing, deleting browsing history, restarting services, restarting computer, restarting server where the sites are hosted from, and trying IE and Chrome, it is still very unpredictable. After a variety of attempts, it may work and so far I can not find a consistent pattern to narrow down the issue.

The sites seem to hang at the initialization or authenication stage and then time-out. I have increased the InitializationTimeout but still have the issue. I was experiencing this issue a while back with all of my sites (internal, external, external and secured) but after increasing the InitializationTimeout and quickly refreshing the sites before they timed out, they seemed to work ok. But over the last week or so I have received serveral complaints and would like to resolve this issue.

Has anyone else experienced this or a similar issue? Any suggestions as to what the issue may be or how to solve it? Where should I look next to find more answers?

Geocortex 3.9, Silverlight Viewer 1.5.2, Windows Server 2008 R2 Standard, IIS 7.5

Thanks in advance for you help,

Sharon

Permanently deleted user

22. August 2014 20:25

Just to add to this, I'm using Apache 2.4.9 to proxy the websites to the public. If I restart Apache service on the web server, then the websites seem to quickly start up but may still timeout. I would appreciate any insight on this as there are so many different components that could be causing the issue, or combination of different things.

Thanks,

26. August 2014 23:33

Thought I would list a few of the changes that I made to the Apache configuration file httpd.conf. So far these seem to have fixed the issue but time will tell.

Created a scheduled task to restart the Apache Service daily
Set the "ServerName" parameter to localhost and port number
Uncommented "Include conf/extra/httpd-mpm.conf" line to configure the connections to Apache. The settings in this file can be adjusted if needed, for now I have kept the defaults.
Added the following lines to fix an Asynchronous AcceptEx fail error

"AcceptFilter https none

AcceptFilter http none

EnableSendfile Off

EnableMMAP off"

Hope this can help someone else.

Sites not loading

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