Is printing “ready” or “in progress”?

Is printing “ready” or “in progress”?

It is very confusing that the Geocortex says that the “print request” is ready while clicking the “open file” generates other message that says that the “printing job” is “in progress”.

/customer/servlet/servlet.FileDownload?file=00P6000000em1ZBEAY

/customer/servlet/servlet.FileDownload?file=00P6000000elzJJEAY

What might be the issue here?

Thank you

Best

Jamal