Can't Access Essentials Manager remotely after 4.2.1

Permanently deleted user

6. Januar 2015 06:29

After upgrading from 4.2.0 to 4.2.1 I am not able to access the Geocortex Essentials Manager from a webpage, not on the server.  I get prompted three times for credentials, then it just stops and a blank page is shown.

 

If I login to the Geocortex server on the console and open the Essentials Manager page, it works no problem.

 

Thanks for any suggestions.

 

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  Permanently deleted user

  20. Januar 2015 01:59

  Just wondering if anyone else is have this problem?

   

  Also, if you have upgraded to 4.2.1 and DON"T have this problem, I would like to hear as well.

   

  Thanks.

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  Permanently deleted user

  20. Januar 2015 03:54

  Hi Bret,

  I recommend having a look at the following article :

  https://support.geocortex.com/single-sign-on-with-essentials-manager-and-viewers

  and in particular step 2 - configuring the hosts.  If the server is using a reverse proxy you will need additional host names added.

  Regards,

  Wayne Richard   Latitude Geographics Group Ltd. Head Office: 200 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7 Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com    Developers of Geocortex web-based mapping software | www.geocortex.com  An Esri Platinum Business Partner 

   

   

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  Permanently deleted user

  20. Januar 2015 05:04

  Thanks Wayne,

  Doing the second step and configuring my public url for the geocortex site fixed the problem.

   

  I appreciate the  help!

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  Permanently deleted user

  20. Januar 2015 05:26

  Excellent, glad to hear it!

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  Permanently deleted user

  7. Januar 2016 05:00

  I was having a similar issue with essentials manager 4.4.3 - I could log into the manager by using a web browser on the server, but not a web browser remotely.  I fixed the issue by:

  1. opening IIS on server
  2. navigate to the restmanger site
  3. clicking on authenticate
  4. make sure windows authentication is enabled (and perhaps anonymous too?)
  5. right mouse click on windows authentication and select providers
  6. most important bit - make sure NTLM is at the top of the list

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