RestManager Blank Screen after First-Time Installation of 4.3.0 on a new PC

Permanently deleted user

5. Mai 2015 02:38

Hi All,

I just did a wipe and reinstall on my PC.  I tried installing the latest versions of Essentials and the viewers to make it a test box. After finishing the First-Time Installation instructions I get a blank screen when trying to access the Geocortex Essentials Manager.  I thought I followed all the instructions, but something isn't quite right.  Any ideas on what I need to change in the settings?  I also tried installing a previous version, and got the same results...

Thanks,

~Becky

/customer/servlet/servlet.FileDownload?file=00P6000000em16OEAQ

 

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  Permanently deleted user

  5. Mai 2015 04:27

  Hi Becky,

  Can you try running Fiddler and looking for an error... https://support.geocortex.com/use-fiddler-to-capture-web-traffic-between-a-web-browser-and-a-web-site 

  Regards,

  Wayne Richard   Latitude Geographics Group Ltd. Head Office: 200 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7 Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com    Developers of Geocortex web-based mapping software | www.geocortex.com  An Esri Platinum Business Partner    ** Don't miss the online 2015 Geocortex User Conference (May 13-14)... register today at www.geocortex.com/uc  !**

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  Permanently deleted user

  5. Mai 2015 04:31

  Hi Wayne,

  Thanks for your response.  I did try Fiddler, and it just gave me an HTTP 500 error.  Do you have any thoughts on what might be causing that error?

  Thanks,

  ~Becky

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  Permanently deleted user

  5. Mai 2015 05:56

  Hi Becky,

  What operating system was installed following the wipe?

  Regards,

  -Malcolm

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  Permanently deleted user

  5. Mai 2015 20:37

  I am running Windows 7.

  Thanks Malcolm

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  Stefan Schweigert

  5. Mai 2015 22:16

  Hello Becky,

   

  Can you also check which version of IIS you have currently installed?

   

  Thanks,

   

  Stefan

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  Permanently deleted user

  5. Mai 2015 22:26

  It's MS Windows Version 6.1 (Build 7601: Service Pack 1).  Internet Information Services (Version 7.5.7600.16385).

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  Permanently deleted user

  7. Mai 2015 20:42

  Did anyone have any more thoughts on why this is happening?

  Thanks,

  ~Becky

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  Stefan Schweigert

  7. Mai 2015 22:47

  Hello Becky,

  We believe that this has actually occured to several of our clients. If you can confirm that the browser window loads with a 500.21 error. you may be able to fix this by running the command in a command window:

  From this location: C:\Windows\Microsoft.NET\Framework\v4.0.30319\

  Run: aspnet_regiis -i 

  Thanks, Stefan

   

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  Permanently deleted user

  7. Mai 2015 23:08

  Hi Stefan,

  That worked!  Thanks for posting this.  Has Geocortex thought about adding this to the installation instructions, since it's happened to several people?

  Thanks again,

  ~Becky

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  Stefan Schweigert

  7. Mai 2015 23:15

  Great, I'm glad to hear that it worked.

   

  We are looking into ways to detect when we need to run this command during install. It might only be necessary for particular environments as it seems to be affecting older versions of Windows.

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