Mouse scroll wheel
I have one HTML5 site on which the mouse scroll wheel does not work. I can zoom in and out using the + and - buttons and shift + draw box. Initial and full extents work also.
Other HTML5 sites that I have set up, the scroll wheel works fine.
Looking for any ideas on how to fix this.
Thank you.
-
I'm having the same issue. It happened after I upgraded my site to the HTML5 2.4 viewer. I've search all of the settings that I can find and am not seeing a solution. Any help would be very appreciated.
0 -
Have you checked the error logs for any meaningful information? You can press F12 in your browser to access the console. If you're in Internet Explorer, you'll want to reload after opening the console.
Some information about what browsers are being used would be helpful as well.
0 -
We are using Essential 4.3, HTML5 Viewer 2.4.
We've tried the site in IE 11.0.9600.17728, Chrome Version 42.0.2311.135 and Firefox 37.0.2.
I don't see any errors in any logs.
The fact that it's one site out of fifteen leads me to believe that it's site specific, but I can't find anything that's different about this one.
0 -
Same here, I've tried in multiple browsers and haven't found anything in the logs. This is the only site that of mine that isnt working but it's also the only one that I've upgraded to the HTML5 2.4 viewer.
0 -
Thanks for the info Michael.
Our QA team is currently trying to replicate the issue and we'll let you know as soon as we have more info.
0 -
Jason,
If it would help, I can email you the link to the site that is giving us issues. I can't post it to the forum because it is specifically for a client.
0 -
That would be very helpful, thanks.
0 -
What email address do I send to?
0 -
Hi Michael and Daniel,
One of our developers seems to have found the cause of the problem and I just want to confirm that you are both experiencing this due to the same issue.
It seems that in the Map tab of manager, if the site is saved when the Minimum or Maximum scale is set to nothing the scrolling issue will occur. The way to fix this is to delete those specific config changes that were saved./customer/servlet/servlet.FileDownload?file=00P6000000elu9zEAA
If you go into the configuration json file for the shell you are experiencing the issue (Example: C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Sites\<site_name>\Viewers\<viewer_name>\VirtualDirectory\Resources\Config\Default) and search for "minScale" you will be brought to this section of json:
"views": [
{
"id": "MapView",
"viewModelId": "MapViewModel",
"visible": true,
"markup": "Mapping/modules/Map/MapView.html",
"type": "geocortex.essentialsHtmlViewer.mapping.modules.map.MapView",
"region": "MapRegion",
"configuration": {
"wrapAround180": false,
"extentBroadcastFrequency": 20,
"fitTiledMapsToExtent": false,
"showAttribution": true,
"minScale": "",
"maxScale": ""
}
}
]
If you remove the 2 bolded lines of json (and the comma on the line above it), that should fix the scrolling issue.
Let me know if this worked for you, or if I wasn't clear within any of the instructions.
Cory Purnell
Latitude Geographics Quality Assurance Team0 -
Cory,
My minScale was set to "Null" and the maxScale was set to "".
I deleted the two lines and the scroll wheel appears to be working now on the site.
Thank you for dealing with this so quickly.
Mike
0 -
Thank you Cory and Geocortex developers! I really appreciate the fix and the speed and detail in which you provided the solution!
Daniel Hulsey
Woodard & Curran
0 -
I had the same issue, and removing those two lines from my JSON fixed it. However, scrolling to zoom also stopped working if I set the min and max scale to anything, not just null.
I tested this in Chrome, IE 10, and Firefox 25.0.1. In all three browsers, scrolling to zoom in and out only works if there is no min or max scale settings in the viewer's Desktop.json.js.
0 -
Glad I seen this. The same happened to me. The fix has worked. Thanks.
0
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
Kommentare
14 Kommentare