HTML5 2.5 and iphone

Permanently deleted user

16. September 2015 05:43

Hi -

Anyone having trouble loading a map on an iphone w/ new HTML5 2.5? 

We are consistently getting this message, across several iterations of IOS

'Failed to initialize site.  The error was: cannot call methods on slider prior to initialization; attempted to call method 'option'

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  Longguang Fan

  16. September 2015 06:44

  Hello Allen,

  Sorry for the trouble that you had. I loaded my test site on an iPhone iOS 7 and iOS8 successfully, the issue doesn't occur. Is it possible to have your site that we can verify and debug with?

  Thanks

  Long

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  Permanently deleted user

  16. September 2015 19:34

  Good Morning Allen, Longguang:

   

  My HTML5 2.5 Sites will load in Safari, but basemaps failed when a basemap group was configured. Initially, my site had a basemap folder with four options, two of which were aerial imagery layers in a basemap group. Choosing the aerial imagery should have made a slider appear to transition between the two sets of aerial imagery. On Safari, turning on one of the aerial imagery layer brings up a non-functional slider, and the aerial imagery layers don't load. 

  Here's an example

   

  https://geo.grey.ca/Html5Viewer/Index.html?configBase=https://geo.grey.ca/Geocortex/Essentials/REST/sites/TestPublic/viewers/H5/virtualdirectory/Resources/Config/Default

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  Permanently deleted user

  16. September 2015 21:49

  Thanks Longquang -

  Here's our site:  https://maps2.tucsonaz.gov/Html5Viewer/?viewer=maptucson

  Jody - thanks for your info, seems like basemap-slider may ocassionally trip up an IOS.  Our map does try and load - we get the splash screen, so it's finding the site ok, just not liking how we have things configured. 

  We have 2 basemap groups set up to work with the slider:  3 cached/tiled basemaps, and 3 cached/tiled Aerial photos (2011,2012,2014). 

  Allen

   

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  Longguang Fan

  17. September 2015 03:40

  Thank you all for providing all information. We verify and track this issue as GVH-7221. Now our developer is looking into this issue. Sorry for the inconvenience.

  Long

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  Longguang Fan

  17. September 2015 07:01

  Hello All,

  This defect is fixed and verified, and the fix will be in GVH2.5.1 release.

  Thanks

  Long

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  Permanently deleted user

  18. September 2015 23:26

  Hi Long -

  It seems like it's an issue with Safari as a whole, not limited to iphones. 

  Is there an ETA for v. 2.5.1?

   

  Thanks -

  Allen

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  Permanently deleted user

  19. September 2015 06:25

  We don't currently have a firm ETA on the 2.5.1 release. I anticipate we'll be able to make it available in October, but we're still finalizing the plan, so that's a preliminary estimate.

  Cheers,

  Jordan

   

  Update (Sept. 25): We are targeting the end of October for a 2.5.1 release.

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  Permanently deleted user

  25. Oktober 2015 22:11

  Hi,

   

  Still raising this error on iPAD only post Essentials 4.4.2, HTML5 Viewer 2.5.1

   

  upgrade.

   

  Not erroring using desktop browser or Android handheld.

   

  Regards,

   

  Richard

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  Permanently deleted user

  25. Oktober 2015 22:37

  Worked around by applying and saving the site with a different basemap on by default.

   

  Then reverting back to the original basemap.

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  Longguang Fan

  26. Oktober 2015 17:08

  Hi Richard,

   

  The fix is not in GVH 2.5.1. thanks.

   

  Long

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  Frank Martin

  6. November 2015 17:51

  Yes, I'm having the same issue on both the ipad and iphone with GVH 2.5.1. 

   

  Regards,

   

  Frank

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