Map won't refresh with street labels and address labels layers on. Either works fine alone. GVH only (GVS is fine).

Permanently deleted user

12. November 2015 23:52

So this is weird. I have an address labels layer and a street labels layer, both are just labels (no visible geometry). They work great in my Silverlight Viewer. Recently we have discovered in the HTML5 viewer that the map won't redraw if both layers are turned on.  If just the street labels are on, it works great.  If just the address labels are on, it works great.  As soon as both layers are on it won't redraw the map when you zoom in or pan around.

 

They are public facing maps. The address labels turn on at 1:4500, so if you zoom in closer than that you'll see what I mean.

 

GVS (WORKS): http://vicmap.victoria.ca/SilverlightViewer/Viewer.html?Viewer=Victoria

 

GVH (FAILS): http://vicmap.victoria.ca/Html5Viewer/index.html?viewer=Public

 

If you zoom in on the GVH site until it gets messed up, it will sit there all day not redrawing.  However, go into the layer list and turn off either Address Labels (in the Land group) or Street Labels (in the Transportation group) and it will work great.  Then as soon as both layers are turned back on it won't work.

 

I tried checking and repairing geometry and that didn't make a difference. I'm not sure what else to try. Unless it's something to do with labels fighting against eachother (high priority etc)?  It's just so weird that it works in Silverlight but not HTML5.  I think it must be a recent issue too, since nobody has noticed it before now, but we have been on GE 4.1.5 and GVS/GVH 2.2 for months.

 

Any ideas?

Thanks,

Steph

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  Dan Giersz

  13. November 2015 14:04

  Have you used Fiddler to look at traffic? It looks like there are redirect issues with the Street Labels for the HTML5 viewer.  Maybe your proxy settings are incorrect.

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  Permanently deleted user

  13. November 2015 18:59

  Thank you!  Great idea. I don't really understand Fiddler but it did have an angry red line pointing at a non-proxy url.  After going through all the map service urls I could find in Essentials Manager I checked ArcGIS Server Manager and found that the public map services were pointing to a non-public ArcGISOutput directory.  I changed that path to a local server output directory and it seems to be working fine now! 

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