Cannot access to site list in the Geocortex manager (4.4.2)

Permanently deleted user

22. November 2015 08:04

Hello All,

 

We could not figure out why we cannot access to the G.E manager, every time we try to access to the manager the following massage appears “Internal Error The operation resulted in an error: Value cannot be null. Parameter name: sessionState”.

 

 _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000XaHZ&feoid=Body&refid=0EM60000000Xqch" _/_img_

 

What might be the issue here?

 

 

 

Many thanks,

 

Ahmad 

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  Stefan Schweigert

  24. November 2015 18:43

  Hello Ahmad,

  This error can sometimes result after the security settings aren't properly set after running the Post Installation Configuration step. Can you re-run this program and confirm that the correct Sign-In providers are configured? Can you also click on the Hosts... button and confirm that the correct URLs for your instance are configured?

  Thanks, Stefan

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  Permanently deleted user

  25. November 2015 18:47

  Hi Stefan,

   

  Thanks for the efforts, I Checked the security  providers, the hosts, my url. evey thing seems to work pretty well. 

   

  the source of the error is the same as renaming a site form the sites folder ! after removing the site from the folder then the manger works fine and displayed the site correctly without any issues. 

   

  Its a weird behavior why this should prevent me from entering the manger! If the Geocortex having an issue with one on my sites it should blocked it not block the whole manger.

   

   

   

  Many thanks

   

  Ahmad 

   

   

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  Nico Burgerhart

  26. November 2015 14:36

  Never copy a site folder in Windows Explorer without changing Site IDs in the Site.xml, duplicate Site IDs will cause problems.

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  Permanently deleted user

  26. November 2015 21:54

  You're absolutely right, Ahmad: Manager should handle this condition more gracefully. There is an outstanding improvement request for this issue (GE-4136); I've added you as a stakeholder and will talk to the Essentials team about prioritizing this improvement for a future Essentials release. The Essentials Idea for this issue is (https://support.geocortex.com/essentialsGSCIdeasDetail?id=08760000000bpd9AAA) here .

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