HTML5 v2.5.2 to v2.6 upgrade breaks sites (nothing loads)

Permanently deleted user

5. April 2016 22:24

Hi All! I just upgraded our test server (2012R2 OS) to the latest Essentials (4.5) & HTML5 (2.6) releases. Everything went fine and there were no issues with the upgrade, however now when I try to load any of my HTML5 sites it shows a blank screen with a little loader symbol in the middle and nothing loads (i let a browser sit open for 30 minutes).

 

I tried rebooting the server, restarting IIS, restarting Geocortex Core, clearing my web browsers cache and I ran Fiddler but it gave me nothing to go on.

 

Any help would be greately appreciated! Thank You -Laura  

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  Permanently deleted user

  5. April 2016 22:30

  Hi Laura,

   

  Interesting, I haven't heard of this happening before.  Can you please open a support case at your convenience, so that we can investigate?

   

  Thanks!

   

  ?Danny

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  Permanently deleted user

  6. April 2016 14:17

  I opened a case with Support and found out that I was missing a comma in my Index.html file (where I configured my short viewer links). I had to make the change below. I can't believe I missed it! 

   

  "default": "Resources/Config/Default/" + shellName + ".json.js"

   

  So it looks like this:

   

  "default": "Resources/Config/Default/" + shellName + ".json.js",

   

   

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  Permanently deleted user

  7. April 2016 15:20

  JSON is notoriously easy to get wrong for just this reason; it's very easy to miss a comma or a quote and have everything unravel. If you edit JSON files on a regular basis, it's not a bad idea to invest in a text editor that is capable of validating the JSON on-the-fly (I'm a fan of Sublime Text, myself). If you edit JSON only occasionally and don't need or want a fancy text editor, I'd still recommend making a habit of validating your configuration via an online validation tool like http://jsonlint.com/ after any edit you make.

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