Find Me on iPad returns error

Permanently deleted user

30. November 2016 18:20

My site's URL does start with HTTPS, and all map services used comply to https protocol. The iPad I am testing on are in iOS10.1.1.  When I hit "Find Me" button, the map actually does zoom to my physical location on the map, and there does appear the blue dot. However, no coordinates return, and after the status bar "Finding your location..." disappears, an alert message pops out stating "There was an error in geolocation: Your current locaiton is not available."  What could have caused such error? Is there a solution?

 

BTW: I also tested the same site on my iphone (also in iOS10.1.1), the "Find Me" feature works well - coordinates returned, and no alert message. So the issue is only for the Tablet. But the viewer configuration is the same for Tablet and Handheld. 

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  Permanently deleted user

  30. November 2016 18:29

  Hi Jie,

   

  Thank you for letting us know!  This is a known issue, and is filed as GVH-12602.  I was not aware that this was working on iPhones running the same version of iOS as the iPads.  I've added that new detail to the bug.  

   

  I'm sorry to say we don't have a target version for a fix for this yet, but we will look into it ASAP!

   

  Thanks,

   

  Danny

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