Data has diappeared
I had a user complain about our html 5 viewer performance, so I went to review our Analytics and I kept getting ArcGIS Identity errors so I couldn't log in. I rebooted the server and i was able to get in, but when I did, there was no data. I had just reviewed all the data last Friday and now it is all gone. Not only is it missing, it doesn't appear to be collecting. I'm not even sure where to start looking. Can anyone offer assistance?
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Hi Ethan,
This is a tricky one to troubleshoot without seeing the logs. Can you please open a support case, and run (https://support.geocortex.com/essentialsGSCkba?id=kA360000000Xb6h) GCXInfo so we can take a look?
Thank you!
Danny0 -
I started case 00091830 and I'm running GCXInfo now. 0 -
Danny, any luck figuring out what happened? 0 -
Hi Ethan,
I just sent you an email on this :) Expect a community announcement later today with further details.
Thanks!
Danny0 -
For anyone else who finds this thread, the community post in question is (https://support.geocortex.com/optimizerGSCForum?sub-nav=forum&main-nav=optimizer&/feedtype=SINGLE_QUESTION_DETAIL&dc=Announcements_Insight&criteria=ALLQUESTIONS&id=90660000000CkBcAAK) here .
Thanks!
Danny0 -
Danny,
I finally got around to the upgrade and it appears all of my data is wiped out again. Some data from yesterday appears which would indicate it wasn't the upgrade, but still....0 -
Hi Ethan,
Please open a support case so we can take a look
Thanks!
Danny0
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