Collaboration Issue

Permanently deleted user

1. Mai 2017 13:42

I upgraded Essentials to 4.7 & HTML Viewer to 2.8 over the weekend. I cannot get the collaboration tool to work. 

 

1. I can create a room but it immediately disappears once I save it

 

2. I can see the room through the collaboration admin page when I click in the  "Specify the rooms to automatically join:" dropdown.

 

3. I can add the room to the list to automatically join but they don’t show up in the "join a room" drop down in the site. 

 

4. I have tried signing in with my domain account and my AGO account. I get the same results. _img_ alt="Rooms that have been created" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000PEU3&feoid=Body&refid=0EM60000000HYJw" _/_img__img_ alt="Rooms don't appear in the drop down" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000PEU3&feoid=Body&refid=0EM60000000HYK1"_/_img_

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  Permanently deleted user

  1. Mai 2017 13:45

  I think I may have found my answer.

   

  Bug ID: GC-263 

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  Permanently deleted user

  1. Mai 2017 19:56

  Daniel, if your Essentials instance installed on Windows Server 2008, it's very likely GC-263. I would suggest getting in touch with our (To: support@latitudegeo.com) Support Team so they can work with you to provide a workaround.

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  Permanently deleted user

  10. Mai 2017 16:22

  I'm having the same issue, what was your answer Daniel?

   

  I am on Windows Server 2008, I will contact the support team too.

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