Interface Issues with IE 11.1176.10586.0

Ryan Kelley

28. November 2017 21:12

Anybody else having issues reported to them about consuming the HTML5 viewer with Internet Explorer version 11.1176.10586.0? The items in the I Want To menu are missing, and even different in some cases, and the title .css is not honored. See screen shots. The same url works as expected in Chrome. Ideas?

 

Issues in IE 11.1176.10586.0

 

 

 

No issues in IE 11.0.9600.18816CO

 

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  Permanently deleted user

  28. November 2017 21:36

  Hi Ryan,

   

  I'll run it by our QA team. When things go missing from an "I want to..." menu, often the culprit is the tablet shell is getting loaded instead of the desktop one, and looking at the screenshots, that does appear to be the case -- see the size of the checkboxes on the layer list. That would indicate that the user agent may have changed between those versions of IE (see below for the more likely explanation). It would be interesting to see Fiddler requests for the viewers loading in those two environments.

   

  Edit: On second thought, the different user agent might be down to the system. Is the machine that is loading the tablet shell a laptop with a touch screen, by any chance?

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  Ryan Kelley

  29. November 2017 16:02

  That is actually exactly what is happening. The Tablet config file (Tablet.json.js) reflects what the user is seeing. I'll need to find out if he is in fact using a tablet-like device or touch screen option. 

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