How to troubleshoot GE Manager 4.9.1 / Html5 Viewer 2.10.1 Apply Changes / Failed to Save Error

Permanently deleted user

2. September 2018 17:54

I create a new site, add just a basemap OpenStreetMap. Add a 2.10.1 viewer, begin to add a few more tools, like zoom or unzoom. Then I get this error:

 

_img_ alt="Error Listed" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=906f2000000XbtK&feoid=Body&refid=0EMf2000000YAi5" _/_img_

 

Looking in the browser debugger I see these errors:

 

_img_ alt="Error" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=906f2000000XbtK&feoid=Body&refid=0EMf2000000YAiA" _/_img_

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  Longguang Fan

  4. September 2018 15:23

  Hi Joseph,

   

  Please clear the browser cache and resign in the site.

   

  Long

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  Permanently deleted user

  4. September 2018 23:33

  Unfortunately still the same result. Tried with different machines, different browsers. Any suggestions on how to track the issue down?

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  Permanently deleted user

  4. September 2018 23:49

  Hi Joseph,

   

  The error code (error 413) indicates that something in your infrastructure has determined the Site object is too big to fit into a web request.

   

  To my knowledge, nothing in Essentials or Essentials Manager returns a 413 error code.

   

  Can you see if there's something in your environment, such as a forward or reverse proxy, that is returning this code?

   

  If you use the Network tab in the browser that may provide more clues - for example, the 413 response may have some headers that help determine what service or device is returning this code.

   

  Regards,

   

  -Malcolm

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  Permanently deleted user

  5. September 2018 01:23

  Hi Long/Malcom, Thanks for the responses. They got me looking in other places, I found a few articles that suggested changing the uploadreadaheadsize to 1 mb instead of default 49152 b, so far so good.

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