Refresh instant search shows authentication error

Permanently deleted user

13. September 2018 03:05

Hi

 

When trying to run the re-indexing process from Essential Manager I get an error which flashes up.

 

HTTP Error - Unauthorized. Please check your credentials. The Authorizing entity might not be available ..... Will retry after ...

 

The index status shows as failed. This has not affected instant search, that still works, so it hasnt deleted the index.

 

Any help here?

 

 

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  Mike Ketler

  2. Oktober 2018 22:45

  Hi,

   

  This can happen if you have added AGS security to the service that was indexed. You may need to re index the service and you should see a confirmation to store these credentials in the Instant Search Service. 

   

  https://docs.geocortex.com/essentials/latest/admin-help/Default.htm#ge/admin/instant-search.htm

   

  If this doesn't fix the issue then I recommend submitting a support ticket.

   

  Thanks,

   

  Mike Ketler

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  Permanently deleted user

  26. Oktober 2018 00:58

  Thanks. There is no security applied to this service.

   

  On the same server using a different service to index, I have seen this error

   

  Download Error - ArcGis feature query response contained an error: 400 Failed to execute query. Encountered fatal error at 09:14:06 for URL 'https://servername.example.com/arcgis/rest/services/Foldername/Searches/MapServer/30/query?ob...'. Attempted maximum number of retries; index may be incomplete.

   

  The indexing is stalled at 33%

   

  A query on the rest endpoint(s) listed in the above error gives a perfect response.

   

   

   

   

   

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  Mike Ketler

  22. November 2018 19:49

  Hi,

   

  If this issue is still occuring then my suggestion would be to check the ArcGIS Server logs as it might be something unique to the type of query the Instant Search crawler uses. Otherwise I recommend opening a support ticket so we can investigate further.

   

  Thanks,

   

  Mike Ketler

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  Permanently deleted user

  24. September 2019 00:49

  I'm getting this exact same error message.  What was the solution?

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  Permanently deleted user

  24. September 2019 01:21

  Hi Lara I did discover there was an issue with the rest services which impacts on the instant search re-indexing. You may find a clue in the log files from the index scanner, related to an issue with a particular mapservice layer Open your ArcGIS rest endpoint, and for (each) layer being scanned make sure that there are no duplicate field names for the layer in the rest service. This causes exceptions with the index scanning, and it stops. If you find that, to resolve the duplicate fields issue, open your MXD, open the layer and make sure there are no fields below the shape() field, except shape_len() and shape_area() (for a polygon datatype). Reorder them if there are. Then republish. That should remove the duplicate fields. This is a known Esri issue. After that the reindex should not fail.

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