Cannot index a service for Instant Search

Permanently deleted user

10. Dezember 2018 21:16

Working with:  GE 4.10.1, GVH 2.11

 

Trying to re-index a service in a site.  It had been many versions since we had looked at the index, so figured it was time to delete and manually re-index. 

 

On the Instant Search tab, it sad Features were at 100% but Current Status: Error!.  Ok, figured we would be starting fresh anyways.  So I deleted the index, when that completed, I logged out/back in to Essentials Manager, and went to start indexing.  It will spin for a few seconds, then again return: "Current Status: Error!" and is not indexing.  Not sure what to do - Instant Search is a black box to me, and no error messages are returned.

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  Permanently deleted user

  10. Dezember 2018 21:25

  Hi Allen,

   

  How did you delete the indexes, using the option on the Instant Search tab or by manually deleting the indexes?

   

  There are logs that may help, typically located here -  C:\Program Files\Latitude Geographics\Geocortex Core\Data\Logs

   

  but the location is changeable.  The logs to check start with InstantSearch.XXXX

   

  Instant Search is a fairly complex thing, I would recommend submitting a support case if you don't see anything obvious in the logs.

   

  Regards,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

   

   

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  Permanently deleted user

  10. Dezember 2018 22:19

  Thanks Wayne - 

   

  I deleted the index in Essentials Manager, on the Instant Search tab for the map service used to power our searches. 

   

  Looking at the logs - specifically InstantSearch.ScannerManager.log - it's strange - I'm not well-versed in reading them, but it certainly suggests that it is actually currently scanning.  It contains up-to-the-minute entries saying it is processing request:

   

  (There are similar entries to this one roughly 11 seconds apart going back to whe I first tried to kick off the new index)

   

  This is in the log after the 'END OF INNER EXCEPTIONS' line, bottom of file.

   

  [2018-12-10 15:14:40,557][INFO ][40  ][InstantSearch.ScannerManager][Geocortex.Platform.Roles.InstantSearch.ScannerManager.ScannerManagerRole.ProcessRequestAsync] Processing request '3e318d25-9e76-4a0a-b120-16ebf5c460b7/0000000000000000' of type 'Info' for map service 'gov_tucsonaz_maps2:https_arcgis_rest_services_geocortex_geoctxsearches2_mapserver'

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