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time slider is not launching in the html5 viewer.

Hwa Saup Lee
Once I upgrade Essentials and the html5 viewer to 4.12.1.2399, the time slider is greyed out.  I cannot open time slider on the viewer. 

 

 

Time slider is set to launch by default.  In the viewer debug log didn't show any error but the slider is not available.  

 

 

Any idea?  
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17 Kommentare

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  • Hwa Saup Lee
    When I disable cache in the devTool then the time slider launches successfully.  however when the viewer use timeslider.js from disk cache, then time slider is not launching.
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  • Hwa Saup Lee
    It seems like a bug on the new viewer (version 4.12.1.2399).  Anybody experiencing similar behavior?
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  • Permanently deleted user
    Hi Hwa Saup,

     

     

    I know you already know this, but in case anyone else comes across this post - This has been filed as BUG 36427 - see the Known Issues kba here.
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  • Hwa Saup Lee
    Hi. Stephanie, I know it is listed as a bug. waiting for a walk around.
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  • Halil Siddique
    Hi,

     

    Any updates on a fix or resolution?
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  • Stefan Schweigert

    Hi Hwa Saup and Halil,

    We don't have a specific date for the next release but likely within the first half of 2020.

    Thanks, Stefan

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  • Halil Siddique
    Hi Stefan,

     

    Just to clarify, is the time slider obsolete in this version of the viewer (as it cant be activated)?

     

     

    thanks
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  • Stefan Schweigert

    Hi Halil,

    The Time Slider can still be enabled through the ActivateTimeSlider command, which is how it is launch from the Toolbar. The existing issue is only specific to the initial loading of the viewer if the time slider is enabled.

     

     

    Thanks, Stefan
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  • Stefan Schweigert
    From what I'm seeing, refreshing the browser will make the time slider re-appear. As mentioned before, we have this issue currently filed and are looking into a fix.
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  • Halil Siddique
    Stefan, Refreshing the browser makes no difference, i've tested it on IE, Firefox and Chrome.
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  • Stefan Schweigert

    Hi Halil,

    A few questions to help understand the issue you are seeing as it sounds like a different issue:

     

     

    1. What versions of the software are you using?

     

    2. Did you recently upgrade?

     

    3. Are you able to send me your Desktop.json.js file to check your configuration?

    Thanks, Stefan

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  • Halil Siddique
    Hi Stefan,

     

    1. Version 4.12 of Essentials and 4.12.2.of the HTML Viewer

     

    2. The Essentials install was a new install on the same server where the current "live" version (4.10.3) is.

     

    3. Sure, this is the desktop.json file that was created from a brand new site, the site includes a time enabled map service within it, and the time slider settings within GE manager are the same as the first image in my previous post. https://easyupload.io/1nwhyf (password is timeslider)
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  • Halil Siddique
    Stefan,

     

    Just an update, i've recreated the site again and used the toggle button for the time slider and it works as expected.

     

    https://s5.gifyu.com/images/timeslider.gif

     

     

    The issue is now related to the site, which was created from GE 4.10.3/GVH 2.11.2, which i have copied  to the new version folder (4.12) and upgraded the viewer from within GE Manager, but the toggle does not work (nor is the time slider button activated).
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  • Stefan Schweigert

    Hi Halil,

    I'm glad to hear that the original issue doesn't appear with a newly created viewer. We'll take a look at the upgraded viewer scenario that you are seeing.

    Thanks, Stefan

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  • Stefan Schweigert

    Hi Halil,

    Could you upload the broken Desktop.json.js for comparison?

    Thanks, Stefan

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  • Halil Siddique
    Stefan,

     

    here you go https://easyupload.io/x16p6g (password is ts2)
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  • Stefan Schweigert
    Thanks for providing this information; I'll filed an issue to look into this further.
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