Upgrades and User Logins
The error message is simply "The operation resulted in an error: One or more errors occurred". I cant really get much from the logs except ArcGIS portal is refusing the authentication request for some reason. I'm fairly sure this is an IE related issue (yay IE), as I haven't seen it occur in chrome or fire fox.
The solution is simply just to log into the users computer and clear their cashes (and site data files) and the error goes away, until it happens again. However, at the rate its happening this is not a sustainable practice.
I'm really not sure where to even start with this one as it is seemingly random in who it affects and when. I know this is a pretty vauge description of a problem, but at this time it's really all I've got to go off of. Has anyone experienced this, or have any advice on where I can potentially start trouble shooting.
Thanks
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We have a large number of external users that intermittently experiencing this exact same issue. We just rolled this out to everyone and very embarrassing right now. Has anyone fixed this issue? 0 -
Hi Buster, I still experience this issue as well, and have for months. I'm haven't figured out how to fully resolve it however I have trained my users that anytime they experience the issue to just clear their cashes on chrome and it will disappear for a short time. I couldn't get a log error or anything of any value to trace it. The best I could get was watching the network as a request comes in and seeing portal reject the auth request from geocortex.
If you do come across a solution please let me know!0 -
I also experienced this issue with Portal 10.7.1 authentication after upgrading to 4.13 Essentials a few months ago. Now some users are complaining about the error again. This time I thought it might have been caused by a Security Update patch for Portal/Enterprise. Hope there is a solution! 0 -
Hi all,
We are having this same issue. Here it is happening with Chrome Browser even after clearing cache and cookies. It works inCognito and MSEdge. It happening to different users. Can you post the solution if you found one? Thank you.
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Hi all, City of Hobart are also having the same issue. Has an official solution been provided, or has anyone found a solution to this issue?
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Hi all, as far as I know there has never been a resolution from Latitude on this. At this point I've just trained my user base to clear their caches (you need to use all time and only cookies and other cached data needs to be selected) when it happens and the error will go away for a few weeks to a month.
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I have had to help so many users with this that I created a video at the link below. Feel free to share if you would like.
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Did you ever received a solution regarding this issue?
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Hi Andreas,
Unfortunately No. CoH are using the work around with having users clear their cache - would be great to see a solution provided.
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We are still experiencing the issue a year later, and the workaround is the only fix we know.
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We get it as well at the City of Saskatoon and it only happens on our instance that uses Portal for authentication. We are on Essentials 4.14.0 and Enterprise 10.8.1. Issue for us is in Chrome.
Clearing cache works but that is a poor solution for the users.0
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