Essentials Version 4.12 on Chrome ver 89.0.4389.90 left click functionality issue
Since we upgraded our chrome browser many users (not all) have started having problems with tools using "left click" functionality. For example placing a Point Graphic on the Map. OR using the Point Identify button. Strangely other tools do not seem to be impacted. Such as the Rectangle select tool.
When using a "point" tool it seems as though the browser does not recognize the click event.
Testing in Firefox, everything is working as expected.
Also strange is that this behavior is not consistent. For example using the Point identify tool, you can click 20 times and nothing happens, and suddenly after the 21st try it will suddenly work for that one action. But then stop working for subsequent selection attempts.
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We are getting a similar experience in our office. Clearing out the cache/cookies helped with some, but not all, users.
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We are also experiencing this kind of issue. When we click on a feature in a layer configured with map tips, we receive the following error: "The requested operation failed. Try again later, or inform your application administrator of the problem." When we click OK, the pop-up goes away, and yet the pop-up window of feature attributes has successfully popped up in the background. Users can do their work, but this is a strange issue. We, however, are on 4.14, not 4.12.
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Follow-up: The related problem I reported is also occurring in Chrome 72.0.3626.119, so now I'm lost as to the nature of the problem. Things were working fine recently and there have been no changes on our end.
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Hello All,
I haven't been able to reproduce this issue when using that version of Chrome with any version of GVH 2.11 and newer but a large number of clients are reporting this issue.
Are there any details that you can provide on the hardware and software of affected machines?
Also, are there any errors or warnings in the Chrome DevTools (F12) console?
Thanks, Stefan.
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Hardware varies we have tested on laptops running Windows 10 Enterprise, and on Azure Remote Desktops with the same results . Also this is not limited to GeoCortex Essestials. We are seeing the same thing with our ArcGIS Enterprise Portal Maps and Apps.
No errors in console. It's like the single "click" action is not recognized. No events are triggered.
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The error I'm getting in the console is this:
[error]: 11:33:42.466: Error performing identify operation on service (Url Obfuscated)/MapServer?token=(Token Obfuscated).. Message: Failed to execute query.. Error details: .
except I have hidden the actual URL and token with (Obfuscated) comments. Notice that there is no error detail, and as I said before, the pop-up window does appear with information from the asset.
I fear that my issue is different than the OP's issue and that I have hijacked their thread. I apologize. Please point all further questions and suggestions to the original OP and ignore mine.
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My issue ended up being one map service in the site which had one layer whose underlying feature class had become a little corrupted. With that feature class fixed, the service works correctly, as does the site and the viewer. ArcGIS Server logs helped me find the culprit. I have no more to add on this subject.
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Hi Everyone,
Please see https://communities.geocortex.com/s/feed/0D55x00007YqALjCAN
Thanks, Stefan
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Issue has been fixed by Google last night. See this bu repprt/thread for details: https://bugs.chromium.org/p/chromium/issues/detail?id=1192449#c28
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