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Essentials 4.14.0
ArcGIS Enterprise 10.8.1
Chrome (all versions 100+)
Hello, As we have begun switching users over to an instance of Geocortex Essentials that uses ArcGIS Portal for authentication users are more and more encountering the following error on load of Essentials.
This happens almost immediately and only on the instance that uses Portal for authentication. I attempted to capture network info in the developer tools but nothing got recorded.
This is becoming a big problem and is costing our users and support staff more an more lost time having to submit and answer calls about this issue.
I know the workaround right now is to clear the cache, but I am looking for a better solution to this problem. We are doing our best to educate our users, but that is really not a good answer for them.
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Hi Kevin,
We had the exact same issue and were told apart from clearing the cache, the only fix is to upgrade to 4.14.5.
Apparently in 4.14.5, there was a fix for cached tokens that could provide a fix for this issue.
https://docs.vertigisstudio.com/essentials/latest/admin-help/Default.htm#ge/admin/release-notes.htm
173770: Addressed an issue that caused service token refresh operations to fail when managed via Essentials.As an upgrade is not an option for us at present, so we have not been able to confirm if it actually fixes the issue. The most frustrating part is that is doesn't happen to everyone and they can't pinpoint why it happens to some users and not others.
Belinda
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Belinda Kerr
Thanks for the info. I didn't even realise there was a 4.14.5. I missed seeing that was released.An upgrade is no small feat for us. 10 servers and multiple instances on each - roughly 20 installs takes some time to do. Wish it was a simple as dropping in a new DLL that fixes it.
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**Update: I just found our problem: https://support.vertigis.com/hc/en-us/articles/11461032533138-VertiGIS-Studio-Geocortex-Products-and-ArcGIS-Enterprise-11-1
Has anyone found a resolution? We just updated our Enterprise to 11.1 and are now having this problem. We are running 4.14.5. I have cleared cache and I have tried Chrome and Edge. I have run the Post Installer to see if that got me through...nothing seems to get me access to my sites again.
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